TERMS AND CONDITIONS
When you book a Marrakech Desert Trip by Pinkamel (herein referred to as ‘we’ or ‘us’) you acknowledge that you and all other persons using our services accept these conditions, pursuant to a booking made by you.
Payments and Booking Procedures
An invoice with payment details and a detailed itinerary will be raised once you accept both the itinerary and quoted price. Upon receipt of 25% deposit of your total invoice, your booking will be confirmed. Please note that we accept payments via MasterCard, Visa, Bank Transfer, and PayPal. For your information, payment timings are as follows –
- Initial deposit of 25%;
- An email reminder will be sent to you 4-weeks prior to your travel date, at which time a further 25% of the total invoice must be paid;
- The remaining 50% can be paid either in-person when you meet your tour guide or at any time prior to your travel date.
Alterations to Your Booking
Pinkamel will endeavour to complete all booking arrangements with no additional charges; however, it should be noted that it may not be feasible to travel within 15 days of your start date. Should you require any alterations to your booking, please contact us at your earliest opportunity and confirm your request in writing. As stated, we will do everything in our power to accommodate the alterations, but can offer no guarantee. If for any reason whatsoever the changes are not possible, you have two options: continue with your original arrangements, or cancel your tour and pay any applicable cancellation fees. Please see below for details.
Our Cancellation Policy
Should you wish to cancel your travel arrangements please contact us as soon as possible and confirm your instructions in writing. Applicable cancellation charges are determined by the number of days notification we receive prior to the start date of your travel, as follows –
- 25% (first deposit) for more than 21 days’ notice;
- 50% for between 11 and 20 days’ notice; and
- No refund for less than 10 days’ notice.
Our Rights under ‘Unforeseen Circumstances’
We reserve the right to cancel your tour or excursion should certain unforeseen circumstances arise. In such an event, we will refund to you any sum already paid to us, including the deposit; however, we will not be liable to pay any additional compensation to you. ‘Unforeseen circumstances’ may include, but are not limited to, terrorists, riots, war, fires, nuclear disasters, adverse weather conditions, and others.
Special requests relevant to your booking, such as wheelchair assistance, dietary, medical, or other requests, must be provided to Pinkamel, in writing, prior to your booking being finalised. This information will be passed on, by us, to our vendor partners to ensure you and your party enjoy a safe and comfortable experience. We will advise in writing prior to the completion of your booking should we be unable to meet any such requests. At all times we will endeavour to accommodate your requests, such as hotel locations, bed configurations, and so on; however, no compensation will be paid should we be unable to fulfil your requests.
It’s important to point out that we do not provide any insurance and that it’s your responsibility to obtain appropriate travel insurance. It’s our recommendation that you always travel with insurance to cover baggage loss, cancellations, illness, delays, and so on.
The Responsibility of Pinkamel.
Should any part of your travel arrangements be deemed not of reasonable standard or not as described per your booking, Pinkamel will accept liability. Unless Pinkamel providing Marrakech desert trip and/or our vendor partners are not at fault, we will pay reasonable compensation. This will be limited to the maximum amount paid to us for that portion of your travel arrangements. At no time whatsoever will we assume any responsibility for illness, damage, personal injury, loss, or death incurred during your trip.
It is the sole responsibility of tour participants to ensure possession of valid travel documents prior to your tour departure date, including Visa requirements and a Passport that’s valid for six months prior to entering the country.
Confidentiality and Privacy
Pinkamel providing Marrakech desert trip takes full responsibility for ensuring proper security measures are set in place to protect private and confidential information provided to us during the booking procedure. Information collected will be used to complete your travel arrangements, such as accommodation and other third-party vendors. Any disability, medical, or dietary disabilities will be shared with participating vendor partners simply to ensure you enjoy a safe and memorable trip. You consent to this information being passed on to relevant persons by making a booking with Pinkamel providing Marrakech desert trip.
If for any reason you should be dissatisfied with the service received from Pinkamel providing Marrakech desert trip we ask that you contact your guide/driver or hotel immediately, so efforts can be made to resolve the issue. Alternatively, please contact Pinkamel providing Marrakech desert trip in writing with details of your complaint.